Privacy Policy

Last updated: October 9, 2025

Amber & Oud Cosmetics, Inc. (“Amber & Oud,” “we,” “us,” “our”) operates this online store and website, along with related information, content, features, tools, products, and services (the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with the Services, or make a purchase. If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

“Personal information” means information that identifies or can reasonably be linked to you. We collect the following categories, depending on how you interact with us and applicable law:

  • Contact details: name, billing and shipping address, phone number, email.

  • Account information: account credentials, preferences, and settings.

  • Transaction and commercial information: products viewed or purchased, items saved, order history, returns and exchanges.

  • Payment information: payment method, card or account details processed via our payment processors, transaction confirmations. We do not store full card numbers.

  • Device and usage information: IP address, device and browser type, network information, pages viewed, referring pages, interactions, and logs.

  • Communications: contents of messages you send to us, including support requests.

  • Inferences: preferences inferred from other data.

2. Sources of personal information

 

  • Directly from you: when you browse, create an account, place an order, or contact us.

  • Automatically: via cookies and similar technologies when you use the Services.

  • Service providers: companies that perform services for us (e.g., hosting, payments, analytics, fulfillment).

  • Partners and third parties: marketing and advertising partners, when permitted by law.

 

3. How we use personal information

 

We use personal information to:

 

  • Provide and improve the Services: process orders and payments, fulfill and ship, manage accounts, remember preferences, support returns and exchanges, enable reviews, and personalize your shopping experience.

  • Marketing and advertising: send promotional emails or texts where permitted, and show ads on our site and others, including interest-based ads. You can opt out as described below.

  • Security and fraud prevention: authenticate users, detect and prevent fraud, protect our rights and those of others.

  • Communicate with you: respond to messages, provide customer support, and service updates.

  • Legal compliance: comply with laws, respond to lawful requests, enforce our terms, and protect against legal claims.

 

4. Cookies and similar technologies

 

We use cookies, pixels, and similar technologies to operate and improve the Services, remember your preferences, and measure marketing performance. You can manage certain cookie preferences at any time via [Cookie Preferences] on our site and through your browser settings. Blocking some cookies may impact site functionality.

 

5. How we disclose personal information

 

We disclose personal information in these circumstances:

 

  • Service providers and vendors: e.g., Shopify (hosting, platform), payment processors, fraud prevention, analytics, shipping and fulfillment, cloud storage, and customer support. They process data on our behalf under contractual restrictions.

  • Advertising and marketing partners: to deliver and measure ads, including interest-based advertising. Partners use their own privacy notices. Where required, you may opt out of “sale” or “sharing” for targeted advertising as described in Section 10.

  • With your direction or consent: for example, social media integrations or shipping requests.

  • Affiliates: within our corporate group.

  • Business transfers and legal: as part of a merger, acquisition, financing, or bankruptcy; to comply with law; or to protect rights, safety, and the Services.

 

6. Relationship with Shopify

 

Our store is hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants to provide and improve its services, and for certain enhanced features. In those cases Shopify is responsible for that processing and for responding to rights requests related to it. For details, see the [Shopify Consumer Privacy Policy] and manage your rights at the [Shopify Privacy Portal].

 

7. Third-party websites and links

 

The Services may link to third-party sites or platforms. Their privacy and security practices are their own. Review their policies before sharing information. Content you post publicly, including on social media, may be viewable by others.

 

8. Children’s data

 

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child provided personal information to us, contact us at the details below so we can delete it. As of the date above, we do not have actual knowledge of “selling” or “sharing” the personal information of individuals under 16.

 

9. Security and retention

 

No security measures are perfect, but we implement administrative, technical, and physical safeguards appropriate to the nature of the information, including encryption in transit, access controls, and training. Do not send sensitive information via unsecure channels.


We retain personal information as long as necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical examples: order records retained for tax and accounting for up to 7 years; marketing preferences retained until you opt out.

 

10. Your rights and choices

 

Your rights depend on where you live. You may:

 

  • Access or know the personal information we hold about you.

  • Delete your personal information, subject to legal exceptions.

  • Correct inaccurate personal information.

  • Portability: obtain a copy of certain information in a portable format.

  • Opt out of sale or sharing for targeted advertising where applicable. Use our [Do Not Sell or Share My Personal Information] link or the options below.

  • Marketing choices: unsubscribe from emails using the link in the message. For SMS, reply STOP to cancel and HELP for help. Message and data rates may apply. Consent is not a condition of purchase.

 

We also honor the Global Privacy Control (GPC) signal where required. If GPC is enabled in your browser, we will treat it as a request to opt out for that browser and, where we can associate it with your account, for your account.

 

You can exercise rights through the links above, through [Privacy Request Form], or by contacting us at the details below. We will verify your request as permitted by law. You may designate an authorized agent to act on your behalf.

 

Region-specific disclosures

 

  • EU/UK GDPR: Amber & Oud Cosmetics, Inc. is the data controller for processing on the Services. Legal bases include performance of a contract, legitimate interests, consent, and compliance with legal obligations. You may contact us or our EU/UK representative (if appointed) at the details below and lodge a complaint with your local supervisory authority.

  • US state laws (e.g., CA, CO, CT, UT, VA): You may have the rights listed above, including the right to appeal our decision if we deny your request. Use the contact details below to submit an appeal.

 

11. International transfers

 

We may transfer, store, and process personal information outside your country, including the United States and Canada. Where required, we use approved transfer mechanisms such as the EU Standard Contractual Clauses or UK International Data Transfer Addendum.

12. Changes to this Privacy Policy

 

We may update this Policy from time to time. We will post the revised version and update the “Last updated” date. Material changes will be communicated as required by law.

 

13. Contact us

 

If you have questions about this Policy or wish to exercise your rights, contact us at:


Amber & Oud Cosmetics, Inc.

Email: info@amberoudcosmetics.com

Phone: 800-705-5009