FAQs1

Frequently Asked Questions

Your most common questions, answered with clarity and transparency.

1. Are your products cruelty-free and vegan?

Yes. Amber & Oud Cosmetics™ is proudly cruelty-free, and all formulations are vegan-friendly. We never test on animals or source from suppliers who do.

2. Where are your products made?

Our formulas are crafted in GMP-certified Canadian and U.S. labs using globally sourced ingredients. Each batch undergoes strict quality and stability testing.

3. Are your products safe for sensitive skin?

Yes. Our formulas avoid harsh alcohols, heavy fragrances, and irritating fillers. However, sensitive users should introduce retinol (Amber Repose™) gradually.

4. Which serum should I use?

  • HydraFirm Peptide Serum™ — hydration, plumping, barrier strengthening
  • ChronoRepair Serum™ — antioxidant defense, brightening, environmental protection

Use only one serum per routine — AM or PM.

5. Can I use both serums together?

No. We recommend alternating, not mixing. This ensures maximum absorption and zero irritation.

6. How do I use your retinol?

Amber Repose™ should be used 2–4 nights per week. Start slow (every 3rd night) and always apply SPF the next morning. Avoid mixing with exfoliating acids.

7. Are the products pregnancy-safe?

Most products are safe, but retinol should not be used during pregnancy or breastfeeding. Consult your physician for personalized guidance.

8. When will I see results?

  • Hydration & glow — immediate
  • Texture improvement — 2–4 weeks
  • Firmness & fine lines — 6–12 weeks (consistent use required)

9. Do your products clog pores?

No. All formulas are designed to be lightweight, non-comedogenic, and suitable for daily use.

10. How should I store the products?

Store in a cool, dry place away from direct sunlight. Keep jars tightly closed to maintain formula integrity.

11. Do you offer refunds or returns?

Yes, please refer to our Refund Policy for full details.

12. How can I contact support?

Email us anytime: info@amberoudcosmetics.com
We typically respond within 24 hours.