About Our Products
Q: Are your products cruelty-free and vegan?
Yes. Every Amber & Oud Cosmetics™ formula is cruelty-free and crafted with integrity. Select products are vegan — look for the “vegan” icon on each product page.
Q: Which skin types are your products suitable for?
Our collection is formulated for all skin types, normal, dry, combination, oily, and sensitive. If your skin is reactive, start slow and patch test first.
Q: Do your products contain parabens, sulfates, or phthalates?
No. We are committed to clean formulations, free from parabens, sulfates, phthalates, and other unnecessary fillers.
Q: Do your products contain Amber or Oud?
No. Our skincare formulas are fragrance-free and do not contain Amber or Oud ingredients. The subtle scent you experience comes from our scented paper packaging, designed to create a sensory unboxing experience, not from the skincare itself.
Q: Where are your products made?
Our skincare is proudly made in the USA and Canada. Select formulas are produced entirely in the USA with globally sourced ingredients, while others are crafted in Canada under GMP-certified standards and filled in the USA.
How to Use
Q: Can I use the products together?
Yes. The Ritual of Radiance™ was designed to be layered as a complete skincare system.
Q: Are the products safe for sensitive skin?
Yes, our collection is formulated for all skin types, including sensitive. Every formula is produced in GMP facilities with safety and stability testing. That said, sensitive skin varies. Patch test first and introduce new products gradually.
Q: When should I use Amber Repose™ and when should I use Oud Elixir™?
Amber Repose™ is your nighttime renewal cream, while Oud Elixir™ is your daily nourishing treatment.
Q: Do I need sunscreen with your creams or serums?
Yes. We recommend wearing SPF daily, especially when using products with active ingredients like retinol.
Orders, Shipping & Returns
Q: What is your return policy?
Unopened, unused products may be returned within 14 days of delivery.Email us at info@amberoudcosmetics.com.with your order number.
Q. Can I return an opened product?
For hygiene reasons, opened products cannot be returned. Please contact us — we’ll do our best to help.Email us at info@amberoudcosmetics.com.with your order number.
Q: How long does shipping take?
Orders are processed in 1 to 3 business days, then shipped. Standard delivery is typically 5 to 10 business days after dispatch. Expedited options are available at checkout. You’ll receive tracking by email as soon as your order ships. For international orders, delivery times vary by destination and customs.If your order includes a preorder, it ships starting October 25, 2025.For full details, see our Shipping & Returns page. Shipping & Return
General & Support
Q: How can I contact your support team?
Our support team is here to assist you with any questions or concerns. You can reach us at info@amberoudcosmetics.com, and we’ll respond within 24–48 hours. For immediate assistance, please call us during our business hours: Monday–Friday, 9:00 AM – 4:00 PM (Central Time).We’re dedicated to ensuring your experience with Amber & Oud Cosmetics is as seamless and elevated as the products we create.
Q: Can I get personalized skincare advice?
Yes. Our client care team can guide you, Email us at info@amberoudcosmetics.com.